朗域数智集团

As a core hub of the Yangtze River Delta world-class airport cluster, Hangzhou Xiaoshan International Airport handles over 40 million passengers annually, with continuous rapid growth in operations. To align with its strategic positioning as an international aviation hub, address the complex challenges of multi-terminal and multi-runway coordinated operations, and meet travelers' expectations for efficient, convenient, and high-quality experiences, the airport urgently requires a systematic smart solution to achieve fundamental operational transformation and elevate service standards.

The project faces multiple complex challenges: In a mega transportation hub, the flight support process involves numerous interconnected steps, making information coordination difficult and creating efficiency bottlenecks. Passengers often struggle with navigation across terminals and long distances, and personalized services are insufficient. The preventive maintenance of vast facilities and equipment relies heavily on manual efforts, posing significant operational safety pressures. The core challenge lies in leveraging technology to elevate overall operational efficiency and service quality to world-class standards while ensuring absolute safety.

We deployed the **"Cloud Intelligent Aviation" Airport Brain and All-Scenario Perception Service System**. The solution establishes a comprehensive IoT perception network and digital twin covering the airfield, terminals, and transportation centers, enabling end-to-end, visualized, and minute-level precision management of aircraft flow, passenger flow, baggage flow, and traffic flow. For passengers, it offers seamless, contactless services and personalized dynamic guidance. For operations, AI-driven algorithms enable intelligent gate allocation, abnormal baggage alerts, and predictive maintenance of facilities, shifting decision-making from experience-based to data-driven intelligence.

This solution has successfully established a benchmark for smart airports in China: flight gate allocation rates and departure punctuality have reached internationally leading levels, with average passenger throughput time reduced by 40% and critical facility reliability improved by over 30%. The project not only significantly enhances operational safety and efficiency but has also earned high recognition from international organizations such as the International Air Transport Association (IATA) for its exceptional passenger experience and digital governance capabilities. It provides a replicable "Hangzhou Model" for the digital transformation of the global aviation industry.